Terms of service
TERMS OF SERVICE
Last Updated: February 8, 2026
These Terms of Service (“Terms”) govern your access to and use of the website, products, and services offered under the brand name Mitanova (“Mitanova,” “Company,” “we,” “us,” or “our”).
Mitanova is a trade name (DBA) of Atlas Independent Holdings LLC, a limited liability company organized under the laws of Delaware.
By accessing our website or purchasing any product, you agree to be legally bound by these Terms. If you do not agree, do not use our website or services.
1. Company Information
Legal Entity: Atlas Independent Holdings LLC
Trade Name (DBA): Mitanova
Address: 8 The Green #20526, Dover, DE 19901
Support: support@mitanova.com
2. Eligibility
You must be at least 18 years old to purchase products.
By placing an order, you represent that you are legally capable of entering into binding agreements.
3. Products & FDA Disclaimer
Our products are dietary supplements intended for general wellness purposes only.
Statements on this website have not been evaluated by the Food and Drug Administration.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Information provided is educational only and not medical advice. Always consult a qualified healthcare professional before use.
4. Assumption of Risk
By purchasing or using our products, you acknowledge that dietary supplements may affect individuals differently.
You voluntarily assume all risks associated with the use or misuse of our products, including allergic reactions, sensitivities, health outcomes, or unintended effects.
You are solely responsible for determining whether any product is appropriate for your health.
To the fullest extent permitted by law, the Company shall not be liable for adverse effects resulting from product use.
5. Orders & Refusal of Service
We reserve the right, at our sole discretion, to:
refuse or cancel orders
limit quantities
verify payment or identity
suspend or terminate accounts
refuse service
Including for:
suspected fraud
excessive refunds
repeated chargebacks
policy abuse
harassment
unauthorized resale
Orders are not final until shipped.
6. Pricing & Payments
All prices are in USD unless otherwise stated.
You authorize us to charge your payment method for all purchases, including subscriptions, taxes, shipping, and fees.
Payments are processed by third-party providers (e.g., Shopify, Recharge). We are not responsible for processor errors or outages.
7. Subscriptions & Automatic Billing (IMPORTANT)
Certain products are offered on a recurring subscription basis.
By enrolling, you expressly authorize recurring charges.
Billing Schedule
Initial shipment is sent at checkout
First recurring charge occurs 30 days after your initial purchase
Thereafter, charges occur automatically every 30 days unless canceled
Charges may occur automatically without additional approval each cycle.
8. Cancellation
You may cancel anytime by:
your account dashboard, or
emailing support@mitanova.com
Cancellation must be submitted at least 24 hours before the next billing date.
Late cancellations may result in the upcoming order processing.
9. Subscription Refunds
Because fulfillment begins immediately upon billing:
processed renewals are generally non-refundable
exceptions may be granted at our discretion
You agree to contact us before initiating any chargeback or dispute.
10. Returns & 60-Day Satisfaction Policy
We offer a 60-day satisfaction window from delivery.
Return authorization is required.
If approved:
customer pays return shipping
restocking fees may apply
original shipping is non-refundable
products may be inspected
Refunds may be denied for:
abuse of policy
repeated refund behavior
suspicious or unusually large orders
expired windows
international/high-risk shipments
Nothing limits rights required by law.
11. Shipping
Orders are fulfilled through domestic and international fulfillment partners.
Processing & Delivery Estimates
Orders typically process within approximately 2–5 business days.
Most deliveries arrive within approximately 7–15 business days after shipment.
These timeframes are estimates only and are not guaranteed.
Actual delivery times may vary due to carrier operations, customs processing, location, seasonal demand, or events outside our control.
Delays
If shipment is delayed beyond the original estimate, we may notify you and provide an updated delivery window.
Where required by law, you may cancel an undelivered order for a refund.
Delays do not automatically entitle customers to refunds, replacements, or chargebacks.
Shipping Issues & Lost Packages
Once transferred to the carrier, delivery is subject to the carrier’s operations.
We will reasonably assist with investigations but cannot guarantee carrier performance.
Reshipments or replacements may be offered at our discretion.
Customs & Duties
Customers are responsible for customs duties, taxes, and import fees.
Incorrect Addresses or Refused Deliveries
Returned or refused shipments may be subject to reshipping fees or partial refunds minus shipping costs.
12. Personal Use Only / No Resale
Products are for personal use only.
Resale or redistribution without written permission is prohibited.
Orders suspected of resale may be canceled.
13. Electronic Communications & Marketing Consent
By providing your email or phone number, you consent to receive transactional and marketing communications, including SMS.
Message and data rates may apply.
Consent is not required for purchase.
Opt out anytime via unsubscribe or STOP.
14. Testimonials & Marketing
Testimonials and before/after results reflect individual experiences only.
Results vary and are not guaranteed.
15. Intellectual Property
All website content and branding are owned by the Company and may not be reproduced without permission.
16. Chargebacks & Payment Disputes
You agree to contact us before initiating any chargeback.
Fraudulent or abusive chargebacks may result in account suspension, collections, or legal action.
We reserve the right to contest disputes.
17. Limitation of Liability
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
We are not liable for indirect, incidental, or consequential damages, including health outcomes or shipping delays.
18. Indemnification
You agree to indemnify and hold the Company harmless from claims arising from misuse of products or violations of these Terms.
19. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including carrier disruptions, customs delays, supplier shortages, natural disasters, pandemics, or government actions.
20. Dispute Resolution, Arbitration & Class Action Waiver
Informal Resolution
You agree to contact support and attempt resolution for 30 days before filing any claim.
Binding Arbitration
All disputes shall be resolved exclusively by binding arbitration administered by the American Arbitration Association.
Jury Waiver
YOU WAIVE ANY RIGHT TO A JURY TRIAL.
Class Action Waiver
Claims must be brought individually and not as part of any class or representative action.
Location
Arbitration shall occur remotely or in Delaware at the Company’s election.
Small Claims
Either party may bring qualifying claims in small claims court.
Governing Law
These Terms are governed by the laws of Delaware.
This section survives termination.
21. Privacy
We use third-party tools for payments, subscriptions, analytics, and marketing. By using our site, you consent to related data practices.
22. Modifications
We may update these Terms at any time. Continued use constitutes acceptance.